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Frequently Asked Questions

Logging In and User SettingsLink to this section

How do I log in?

Use the DirectEdit link to log in to Modern Campus CMS. This link appears on every page of your website, usually disguised as the "Last Updated" date or copyright symbol at the bottom of the page. Click this link to log in to Modern Campus CMS and directly edit that page.

See Logging In.

How do I change my password?

Your password is set in your user settings.* To access your user settings, click your user profile (name and icon) in the Main menu and click Settings.

If you have forgotten your password, reset it from the main log-in screen.

The log-in screen shows a field for name and password with a "Reset Password" link.

*If your institution uses a single sign-on service for authentication, such as CAS, LDAP, or Shibboleth, then your password must be changed through that system.

See Logging In.

How do I know what user level I am?

To view your user level, click your user profile (name and icon) in the Main menu and click Settings > Restrictions.

See Users.

Why am I getting a connection error saying Modern Campus CMS pages can't be displayed?

For our software as a service (SaaS) customers, we have made changes to secure communications between Modern Campus CMS and the web browser. We have deprecated Transport Layer Security (TLS) 1.0/1.1 to defend against potential security weaknesses. This includes Modern Campus CMS Website Search.

None of our officially supported browsers are affected by this change. Modern Campus CMS users with older browsers may have a connection issue. If you are experiencing issues, try switching to an updated version of your web browser.

Making and Editing PagesLink to this section

How do I make a new page?
  1. Navigate to Content > Pages.
  2. Click +New.
  3. Click a template or layout to select the type of page to create.
  4. In the "New Page" box, enter the required information.
  5. Click Create.

See Create a New Page.

Why aren't my images showing up on the page?

Publish newly-uploaded images to make them visible on pages.

See Images.

Can I edit images for gallery assets?

Edit images before uploading them to the image gallery asset. The asset uploads images directly from your computer to the live website with no editing options.

See Image Gallery Assets.

How do I edit page parameters?
  1. Check out the page.
  2. In the page actions toolbar, click Properties > Parameters.
  3. Edit the fields.
  4. Click Save.

See Page Parameters.

How do I add an image or video to a page?
  1. While editing a page, click the Insert/Edit Image Insert/Edit Image icon orInsert/Edit Media Insert/Edit Media icon icon in the What You See Is What You Get (WYSIWYG) toolbar.
  2. Use the file chooserFile Chooser to pick the image or video you want to add, or paste the video URL in the "Source" field.

See Insert/Edit Image or Insert/Edit Media.
How do I embed a third-party widget (such as a Twitter feed) on a page?
  1. Check out the page.
  2. Click to open an editable region.
  3. Click the Source Code Source Code icon icon.
  4. Paste the third-party embed code into the page source code, where you want it to display on the page.
  5. Click Save.
  6. Click Publish.

To place the feed on multiple pages, create a source code asset containing the embed code.

See Embedding a Widget or Feed.

I was working on a page and my computer crashed/I got logged out and I lost my work!

Click the Restore Last Draft Restore Last Draft icon icon to restore changes made in the past twenty minutes.

See Toolbar Options.

How do I link to another page or PDF?
  1. While editing a page, highlight the text you want to turn into a link.
  2. Click the Insert/Edit Link Insert/Edit Link icon icon in the What You See Is What You Get (WYSIWYG) toolbar.
  3. Use the file chooser File Chooser to pick the page or document you want to link to, or paste the page URL in the "Source" field.

See Insert/Edit Link.

Where can I view all broken links?

Click Reports > Required Actions. The broken pages report shows all links, in content you have access to, that require fixing.

See Broken Pages Report.

How do I publish a page?

There are two ways to publish pages, as follows:

  • Navigate to Content > Pages.
  • Click the More Actions More Actions menu menu for a page.
  • Click Publish > Publish.


  • While viewing or editing a page, click Publish.

If you don't have permission to publish, you'll see the Submit button instead. This means you have to submit the page to another user for approval, and they can choose to publish it.

See Publish.

How do I delete/recycle a page?
  1. Navigate to Content > Pages, locate the page you want to get rid of.
  2. Click the More Actions More Actions menu menu for the page.
  3. Click File > Move to Recycle Bin.

If dependency manager is turned on, you'll see a list of pages that link to the page you want to recycle. These pages will have broken links once your page is removed. Click Move to Recycle Bin to confirm the recycle.

Recycled pages can either be restored or permanently deleted from the recycle bin.

Deleting a folder with files inside permanently deletes those files. We recommend first recycling the files, and then deleting the empty folder.

By default, only users levels 8 through 10 can recycle pages, though other users can be granted permission.

See Recycle.

How do I restore deleted items?
  1. If you have access, navigate to Content > Recycle Bin.
  2. Click the More Actions More Actions menu menu for the file.
  3. Click Restore.

If you need to restore a page that was deleted from the production server but still exists on the staging server, republish the page.

See Recycle.

Using Templates and Layout BuilderLink to this section

Should I use a template or a layout?

We are working to make layouts more compatible with templates. In the meantime, if your site design already uses templates, you'll need to create global tiles to match your site design for use in layouts. We can help you switch your site design to layouts.

See global tiles.

How do I make a new template?

The templates that are used to make new pages are a combination of three files:

  1. The XSL design of the page (TMPL).
  2. The form that users fill out when making a new page (TCF).
  3. An image icon for the template.

Making a new template requires creating a new TMPL file at the very least.

See template development.

How do I make a new layout?
  1. Go to Content > Layout Builder.
  2. Click +New.
  3. Type to enter a name for your layout.
  4. Click Create.
  5. From the sidebar, drag frames, tiles, and components and drop them in the layout editor.
  6. Save and Launch to make layouts available for creating pages.

See create a layout.

Can we limit editing on tiles for certain users?


  1. Go to Setup > Account > Optional Features.
  2. Click Configure to assign group access.
    • Grant access to Tiles and Frames for users who will create and edit the tiles and frames used to create layouts.
  3. Click Save.
  4. In account setup, click Save.

See layouts.

Can we use Bootstrap in the tiles and frames? What about PHP?

Layout Builder and its tools take advantage of a utility-first CSS framework called Tailwind CSS. We encourage users to create new Layout Builder tiles with this CSS framework. This will help ensure that your tile works seamlessly with Layout Builder, and so you can take advantage of the tools that we build to manipulate the utility classes. As we develop more prebuilt tiles, they will be developed in this framework.

You may have existing designs that use Bootstrap 3/4/5, Foundation, or any other CSS framework. Layout Builder has an option to add content to the <head> of each layout. If you need to support an existing design, you can add your existing CSS file by referencing it there. See layout head code.

You may need to create a Layout Builder tile that utilizes server-side code.

Are the pages created from layouts mobile responsive? And compliant with accessibility guidelines?

Layouts, as with all Modern Campus CMS features, are designed to help your users create responsive and more accessible web content. Specifically, by enabling and promoting the production of content that conforms to Web Content Accessibility Guidelines (WCAG).

See layout styles.

Gadgets and Reusable ContentLink to this section

Why can I only see some gadgets sometimes?

Some gadgets are context-specific, meaning they only appear when viewing a page or inside an editable region. For example, the YouTube Gadget, which quickly finds and inserts a video from YouTube onto a page, can only be used while editing a page created from a template, and therefore does not need to appear in any other situation.

See Gadgets.

How do I add a new offering or module?

Go to (also linked in Add-Ons > Additional Add-Ons) to request information about modules.

What is the difference between assets, snippets, and components?

Each of these are a different kind of reusable content.

  • Assets are managed from one central location and added onto pages; when the original asset is changed, those edits are reflected on every page containing the asset as well.
  • Snippets are pre-written code blocks that are inserted into pages and become part of the page, and do not change when the original snippet does.
  • Components are forms that are placed on pages; when a content editor fills out the form fields, that content is placed in the component source code to be displayed on the page.

See Assets.

See Snippets.

See Components.

Access and WorkflowLink to this section

Where do I view my workflow?

Your workflow is the pages that are submitted to you for approval or that you submitted to another user. View your workflow from Dashboard > Workflow.

See Workflow.

What is recursive modification?

If you choose to recursively modify the settings for a folder, those settings are also applied to every file currently existing inside the folder, as well as any created in the future. Otherwise, the settings only affect new files.

See Recursive Modification.

How do I create a new user?
  1. Navigate to Setup > Users.
  2. Click +New.
  3. Fill out the required fields.
  4. Click Create.

Only level 10 users can create new users.

See Users.

How do I decide who can edit pages and folders?
  1. Navigate to Content > Pages.
  2. Click the More Actions More Actions menu >menu for the page or folder.
  3. ClickEdit > Access.
  4. In the "Access Settings" box, click the "Access Group" dropdown to select the group of users that will have access to the page or folder.
  5. Click Save.

Only users levels 8, 9, and 10 can modify the access settings for pages and folders.

SeePage, Folder, and Site Access Settings.

PersonalizationLink to this section

How do we know where to start?

Start small. We recommend choosing one area of the website that is visited frequently (think financial aid, programs and courses, admissions, the homepage) and create one or two versions of content for that page. It could be as simple as “Welcome to Gallena University” for first time visitors and “Welcome back!” for returning visitors.

Check out our playbook for more help.

Why does Known Contact Personalization cost extra?

Known Contact Personalization integrates with your SIS or CRM. The data and level of personalization you can accomplish is hyper-focused and therefore more powerful. Any field you have in your CRM can be mapped to a segment of a personalization campaign.

How does our website know who a visitor is to match them with our SIS or CRM data?

Known Contact Personalization requires the website visitor to identify themselves using a form. This data is then synced with your SIS or CRM.

How will we know if our campaigns are working?

Personalization provides insights to your campaign performance with intuitive dashboards. See campaign metrics such as visits, unique visitors, click through rates, and exits.

With A/B Testing, you can compare different versions of your content to see which version performs better for your goal.

Can Modern Campus help me set up personalized campaigns?

Yes. Our professional services and consulting teams are here for you. Whether it’s a 1 hour session to bounce around ideas or a 30 hour package to completely revamp your website, we have got your back.

Modern Campus CMS UpdatesLink to this section

Modern Campus CMS updated and is now performing strangely/I can't see the update.
Clear your browser cache. If strange behavior continues, contact our CMS Support Resource Portal (login required).
Will there be any website downtime when Modern Campus CMS updates?
There is no website downtime with the installation of an update or new release of Modern Campus CMS. Because Modern Campus CMS operates independently from your production website, changes made to Modern Campus CMS will not affect your live website.
When's the next update?
Check out our updates page for more information on any recent or scheduled releases.

Modern Campus CMS and PendoLink to this section

What is Pendo?

Pendo is a tool that Modern Campus has purchased to track the way users interact with Modern Campus CMS. Modern Campus employees engaged in the design and development of Modern Campus CMS can see a rendering of the path the user has taken through the product and duration of interactions.

How will Modern Campus use Pendo?

Data for logged-in users is collected in Pendo (which is a SaaS product). Pendo will help us learn more about how you use Modern Campus CMS so we can plan our improvements based on real-time data.

Where can I find the details of exactly what Pendo is tracking and how the data is being used?

Modern Campus, operator of Modern Campus CMS, is deeply committed to user privacy and to the security of all data in our possession. The Modern Campus CMS privacy policy is meant to help you understand what information we collect and why we collect it, how we may use that information, and how you can update, manage, and delete your information.

If we don’t want to be tracked with Pendo, can we opt out?

Yes, open a support ticket and request to turn off Pendo tracking for individual users or for your entire account.

If we don’t want to be tracked with Pendo, do we have to accept the privacy policy?

Yes, you must accept the updated privacy policy to work inside Modern Campus CMS, even if the user and/or account opts out of Pendo tracking.

Can administrators accept the new privacy policy for the whole account?

Modern Campus can turn off prompts for the entire account so that your users will not be prompted to accept the new privacy policy This needs to be communicated to Modern Campus through a support ticket and we will consider that an acceptance for the entire end user base of that given account for this, and future, updates to the policy.

We will always communicate the content of future privacy policy changes. So even if the account has "accepted," you will be informed about the content of any changes.

Are visitors to my site being tracked?

Pendo does not track anything on a school’s live site, only user interactions within Modern Campus CMS.

Will the data collected be sold to third parties?

We will never sell your personal information to any third party. Please read the Pendo privacy policy for more information.

Can I delete my data?

Modern Campus CMS can delete your data at anytime. Please submit your request in writing.

Not seeing an answer to your question? Try our Learn Modern Campus CMS or Troubleshooting sections.

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